Responsible Gaming at betj — Play Smart, Stay Safe

Gaming Should Always Be Entertainment

Online gaming at betj is designed to be an enjoyable leisure activity — like watching cricket, playing mobile games, or catching up with friends. For the overwhelming majority of betj players in Bangladesh, it stays exactly that: a fun way to spend free time. However, betj recognises that for a small number of people, gambling can shift from entertainment to a habit that causes financial and personal stress. That is why betj invests seriously in responsible gaming tools, player education, and support resources.

betj's responsible gaming programme covers six key areas: deposit and loss limits, session time-outs, self-exclusion, reality checks, activity monitoring, and 24/7 support access. Every registered betj player can access all of these tools directly through their account settings or by contacting the betj support team at any time.

Your betj Responsible Gaming Toolkit

betj provides the following tools to every registered player. These features are free, immediate, and do not require any minimum play period before they take effect.

Recognising the Warning Signs

Problem gambling rarely appears overnight. It usually develops gradually, and many players do not notice the change in their own behaviour until it starts to affect other areas of life. The following warning signs are worth being honest with yourself about — betj encourages every player to check in regularly.

How to Activate Responsible Gaming Tools on betj

Activating any of betj's responsible gaming controls takes less than two minutes. Here is how to do it:

1. Log in to your betj account— use your registered mobile number or email address and your password to access the betj platform.
2. Go to Account Settings— navigate to the Responsible Gaming section within your account settings panel to see all available tools.
3. Select the tool you need— choose deposit limits, time-out, self-exclusion, or reality check reminders and enter your preferred settings.
4. Confirm and save— your chosen tool activates immediately. If you need help at any step, contact betj support directly at [email protected].

Understanding Deposit Limits

betj's deposit limit tool lets you set a hard cap on how much BDT you can deposit into your betj wallet within a given period — daily (24-hour rolling), weekly (7-day rolling), or monthly (calendar month). Once your limit is reached, betj will decline any further deposit requests until the period resets. You can set multiple overlapping limits at the same time — for example, a daily limit of ৳500 and a monthly limit of ৳8,000 — and the lower limit will always take precedence.

Increasing a deposit limit always requires a mandatory 24-hour cooling-off period before the higher limit takes effect — this is a deliberate safety feature to prevent impulsive decisions. Decreasing a deposit limit takes effect immediately with no waiting period. betj strongly recommends setting a deposit limit before you begin playing for the first time.

Self-Exclusion: Taking a Longer Break

Self-exclusion is for players who feel they need a more serious and extended break from gaming. When you activate self-exclusion on betj, your account is suspended for the duration you choose — 6 months, 1 year, 3 years, or indefinitely. During the self-exclusion period, you will not be able to log in, place bets, make deposits, or receive any promotional communications from betj.

A self-exclusion period cannot be shortened or reversed once active — this is intentional. If you wish to reinstate your account after the exclusion period expires, you must contact betj support directly and complete a 7-day reflection period before access is restored. betj takes self-exclusion requests seriously and will process them within 24 hours of receipt.

Session Time-Out: A Short Pause

If you need a short breathing space from betj without committing to a full self-exclusion, the session time-out tool is the right choice. You can set a time-out of 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. During a time-out, your betj account is temporarily inaccessible — you cannot log in, bet, or deposit. Any pending withdrawal requests that were already approved before the time-out was set will still be processed normally. The time-out ends automatically when the period expires, so you do not need to contact betj support to reactivate your account — it reopens on its own.

Protecting Under-21 Players

betj is strictly a 21+ platform. Under-21 gaming is illegal in Bangladesh and harmful to young people's financial wellbeing and mental health. betj uses age verification checks at registration and may request government-issued identity documents (National ID card, passport, or birth certificate) at any time to confirm that a player meets the minimum age requirement.

If you are a parent or guardian and you believe a minor in your care has registered with betj, please contact betj support immediately at [email protected]. betj will investigate and, if confirmed, will close the account, void all transactions, and refund any deposited funds. betj also recommends using parental control software on devices shared with children to prevent access to online gaming sites.

Get Help — betj Support Is Here for You

If you feel that gambling is becoming a problem for you or someone close to you, please do not wait. Reaching out early is the most effective step. betj's support team handles all responsible gaming conversations with complete confidentiality, sensitivity, and without any judgment. You will not be penalised, ridiculed, or treated differently for raising a responsible gaming concern with betj.

When emailing betj support about a responsible gaming matter, include your registered mobile number or username in the subject line so we can locate your account quickly and respond as fast as possible. All responsible gaming requests are treated as high priority.