betj Privacy Policy — How We Handle Your Data

betj collects personal information from you in the following categories when you register, use, or interact with the betj platform:

• Identity and contact information: your full name, date of birth, email address, mobile phone number, and residential address. This information is collected at the point of account registration and is required for KYC identity verification.
• Financial transaction data: records of all deposits, withdrawals, and gaming transactions associated with your betj account, including the payment method used (bKash, Nagad, Rocket, bank transfer, etc.), transaction amounts in BDT, and timestamps.
• Technical and device data: IP address, browser type and version, operating system, device identifiers, and session logs generated during your use of the betj platform. This data is collected automatically by betj's platform infrastructure.
• Gaming activity data: records of your game sessions, wagers placed, bonuses claimed, sports betting selections, and outcomes. This data is used for account management, fraud detection, and responsible gaming monitoring.
• Communication data: records of any messages you send to betj support, including email correspondence, live chat transcripts, and any complaints or data requests submitted to betj. These records are retained to help resolve disputes and improve our service.

betj uses the personal data it collects for the following specific purposes. We do not use personal data for any purpose incompatible with the purposes listed below without first obtaining your explicit consent:

• Account creation and management: to create and maintain your betj account, verify your identity through our KYC process, and manage your account settings, preferences, and responsible gaming controls.
• Payment processing: to process deposits to your betj wallet and withdrawals from it via bKash, Nagad, Rocket, Upay, and supported bank transfers, and to maintain accurate transaction records as required for financial compliance.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, match-fixing, multi-accounting, bot usage, and other conduct that violates betj's Terms and Conditions or applicable law.
• Responsible gaming compliance: to monitor gaming activity for patterns that may indicate problem gambling, to enforce any responsible gaming limits or self-exclusion periods you have set, and to contact you if betj's responsible gaming team identifies a concern.
• Customer support: to respond to your support enquiries, process complaints, resolve disputes, and provide assistance related to your betj account and the games or payment methods available on the platform.
• Platform improvement and analytics: to analyse aggregated, anonymised usage data to improve the betj platform, fix technical issues, optimise page load performance for Bangladesh 4G networks, and develop new features and game categories that serve Bangladesh players.

betj processes your personal data on the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: processing your identity, contact, and payment data is necessary to perform the contract between you and betj — specifically, to maintain your account, process your BDT deposits and withdrawals, and provide access to games.
• Legal obligation: processing your data for KYC identity verification, anti-money laundering checks, and the retention of transaction records is required for compliance with applicable financial and gaming regulations.
• Legitimate interests: betj processes technical and device data, gaming activity data, and communication data on the basis of its legitimate interest in maintaining a safe, fair, and technically reliable gaming platform, preventing fraud and abuse, and resolving player disputes efficiently.
• Consent: where betj processes your personal data for optional purposes — such as sending you promotional communications about bonuses, game releases, or seasonal offers — betj relies on your explicit consent. You may withdraw this consent at any time by contacting betj support.

betj does not sell, rent, or trade your personal data to third parties. betj may share your personal data only in the following limited circumstances:

• Payment processing partners: betj shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and partner banks solely to process your deposits and withdrawals. These providers process your payment data under their own privacy policies and are bound by data protection obligations.
• Game and technology providers: betj's platform is powered by third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, and others. These providers may receive limited technical session data (e.g. player session tokens) necessary to deliver their game content within the betj platform. They do not receive your full identity or payment data.
• Legal and regulatory authorities: betj may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where betj is required to do so by applicable law or by a valid legal order. betj will use reasonable efforts to notify you of any such disclosure where permitted by law.
• Business transfers: in the event of a merger, acquisition, restructuring, or sale of betj's business or assets, your personal data may be transferred to the successor entity as part of that transaction. betj will notify you before your personal data becomes subject to a materially different privacy policy.

betj processes BDT payment transactions through bKash, Nagad, Rocket, Upay, and partner bank accounts. When you make a deposit or withdrawal, betj receives confirmation of the transaction from the payment provider, including the mobile number or bank account associated with the transaction and the BDT amount. betj does not store full bKash PINs, Nagad PINs, or bank account passwords — these credentials are processed directly by the respective payment providers and never transmitted to betj.

betj may require you to complete KYC identity verification at any time. KYC may involve submitting a copy of a government-issued identity document (such as your National ID card or passport) and a proof of address. KYC documents are handled securely and used only for identity verification and regulatory compliance purposes. betj retains KYC documents in accordance with the data retention schedule set out in Section 7 of this Policy.

betj uses cookies and similar tracking technologies on the betj platform. Cookies are small text files stored on your device that help betj deliver a functional and personalised platform experience. betj uses the following categories of cookies:

• Essential cookies: necessary for the betj platform to function correctly — these include session authentication cookies that keep you logged in during a session, security cookies, and cookies that remember your language and currency preferences. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to collect anonymised data about how players interact with the betj platform — pages visited, session duration, game categories accessed, and technical error reports. This data helps betj improve platform performance and the player experience.
• Functionality cookies: used to remember your preferences and settings — such as your preferred display language (English or Bengali), responsible gaming reminder settings, and recently played game categories — so that betj can provide a more consistent and personalised experience on each visit.

You can manage cookie preferences through your mobile browser settings. Please note that disabling essential cookies will affect your ability to log in and use the betj platform. betj does not use third-party advertising cookies or cross-site tracking cookies.

betj retains your personal data for as long as your betj account is active and for such additional periods as are required for legal, regulatory, and operational purposes. The following general retention periods apply:

Account data and transaction records are retained for a minimum of five years following account closure to satisfy financial record-keeping obligations. KYC identity documents are retained for the same period. Gaming activity logs are retained for three years. Communication records (support tickets, chat transcripts) are retained for two years. Analytics data is anonymised within 12 months of collection. When retention periods expire, betj securely deletes or anonymises the data in accordance with its internal data destruction procedures.

You have the following rights in relation to the personal data that betj holds about you. To exercise any of these rights, please contact betj support at [email protected]. betj will respond to all data rights requests within a reasonable timeframe and at no charge for standard requests:

• Right of access: you may request a copy of the personal data that betj holds about you. betj will provide this in a commonly used electronic format where possible.
• Right to rectification: if any personal data betj holds about you is inaccurate or incomplete, you may request that betj correct or complete it. betj will act on a rectification request promptly.
• Right to erasure: you may request that betj delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where betj has no legitimate overriding interest in retaining it. Note that betj may be required to retain certain data (e.g. KYC records and transaction logs) for legal compliance purposes even after an erasure request.
• Right to restriction: you may request that betj restrict the processing of your personal data in certain circumstances — for example, while betj is investigating a rectification request or a complaint you have raised.
• Right to object: where betj is processing your personal data on the basis of its legitimate interests, you have the right to object to that processing. betj will cease such processing unless betj can demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, please write to betj support at [email protected] with the subject line "Data Rights Request" and a description of your request. betj will acknowledge receipt within 48 hours and provide a substantive response within 30 days.

betj implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption on all data connections to and from the betj platform, encrypted storage of sensitive account data at rest, access controls that limit internal access to personal data on a strict need-to-know basis, regular security audits and penetration testing of the betj platform infrastructure, and monitored logging of all access to personal data stores.

While betj uses industry-standard security practices, no online platform can guarantee absolute security against all possible threats. You also have an important role to play in keeping your betj account secure: use a strong, unique password for your betj account, never share your login credentials with anyone, always log out of betj when using a shared or public device, and contact betj support immediately if you suspect that your account has been compromised.

The betj platform is strictly intended for adults aged 21 and above. betj does not knowingly collect, process, or store personal data belonging to persons under the age of 21. If betj becomes aware that personal data of a person under 21 has been collected — for example through a misrepresentation of age at registration — betj will immediately close the associated account, void any transactions, and securely delete the data. If you are a parent or guardian and you believe that a minor in your care has registered with betj, please contact betj support immediately at [email protected] so that betj can take prompt action.

betj reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, changes in betj's data processing practices, or improvements to the betj platform. When a material change is made to this Policy, betj will update the effective date shown at the top of this page. For significant changes that materially affect how betj uses your personal data, betj will use reasonable efforts to notify registered players via their registered contact details prior to the change taking effect. Your continued use of the betj platform following the publication of an updated Privacy Policy constitutes your acceptance of that updated Policy.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a privacy concern or complaint, please contact betj support. betj's support team handles all privacy enquiries with strict confidentiality and will acknowledge your message within 48 hours.

Email (plain text — not a clickable link): [email protected]